SLA Support

Many companies have products based on Jena, or use Jena in mission-critical applications. If you are in this position, and offer SLAs to your (external or internal) customers then Epimorphics SLA Support for Apache Jena will provide you with the priority response you need to ensure that you are able to deliver on your SLAs, and ensure that your customers do not suffer from unanticipated down-time.

We will work with you to resolve any problems you have with Apache Jena. If these are caused by a bug in Jena we will attempt to fix the bug and commit the changes to the Jena repository. You will not end up on a “non-standard” version of Jena. If your problems are caused by the way you are using Jena we will work with you to attempt to rectify these.

Your requirements will depend on the nature of your own SLAs and the support arrangements you have with your customers. We will tailor a support package for you to help to meet your commitment. For more information please email us on jena-support-enquiry@epimorphics.com.

Please note that there are a number of different Jena components. Some of these are experimental; some are long obsolete. We do not offer support for all components. For a list of the components covered please see here.